Shipping policy

At EcoFriendly Arts, every order is carefully prepared with attention to detail. Many of our products are handcrafted or individually hand-painted, and we strive to ensure they reach you safely and in excellent condition.

Order Processing

Orders are processed during our business days, excluding weekends and public holidays.

  • Ready-made products: Typically dispatched within 1–3 business days.
  • Handcrafted or hand-painted products: May require 3–10 business days depending on the product and current order volume.

If your order includes both ready-made and handcrafted items, it may be shipped together once all items are ready.

Shipping Destinations

We currently deliver across the United Arab Emirates and GCC countries.

We look forward to expanding our delivery network to additional countries in the future.

Shipping Charges

Shipping costs are calculated at checkout based on the delivery destination, package weight, dimensions, and shipping method selected.

Any promotional free shipping offers will be clearly displayed on our website.

Estimated Delivery Time

Estimated delivery times begin after your order has been dispatched.

  • United Arab Emirates: 1–3 business days
  • GCC Countries: 5–7 business days

Delivery times are estimates and may vary due to customs clearance, public holidays, weather conditions, or other circumstances beyond our control.

 

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Customs, Duties & Taxes

Orders delivered to GCC countries outside the UAE may be subject to customs duties, import taxes, or other government charges depending on the destination country's regulations.

Any such charges are the responsibility of the customer unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order. Also, make sure to provide a valid contact number incase courier needs to contact for delivery.

EcoFriendly Arts cannot be held responsible for delays, additional charges, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Delivery Delays

While we work closely with our shipping partners to deliver orders promptly, occasional delays may occur due to customs inspections, public holidays, severe weather, high shipping volumes, or other unforeseen circumstances.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.

Please include:

  • Your order number
  • Photographs of the product
  • Photographs of the shipping packaging (if damaged)

We will work with the shipping carrier to resolve the issue as quickly as possible.

Multiple Shipments

In some cases, orders containing multiple items may be shipped in separate packages. If this happens, you will receive tracking information for each shipment.

Contact Us

If you have any questions regarding shipping or your order, please contact us through our Contact Us page or email us at:

Email: hello@ecofriendlyarts.com

Thank you for supporting handcrafted, Eco-Friendly Art.